FAQs

Frequently Asked Questions (FAQs)

Welcome to the Decor Hub FAQs page! Here, we've answered some common questions to make your shopping experience with us as smooth as possible. If you have any other queries, feel free to reach out to our customer support team at support@thekitchennest.com.

1. How can I place an order?

To place an order, simply follow these steps:

Browse our website and select the products you'd like to purchase.
Add the items to your cart.
Review your cart and click "Checkout."
Provide your shipping address and payment details.
Review your order, confirm, and proceed with payment.

2. What payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, net banking, and select digital wallets. We ensure that your payment information is secure and protected.

3. What is your shipping policy?

Our estimated shipping time is 5-7 business days. Please refer to our Shipping Policy for more details on shipping methods, charges, and international shipping.

4. What is your return policy?

We offer a 7-day return period for eligible products. For more information on returns, please refer to our Refund Policy.

5. Do you ship internationally?

Currently, we primarily serve customers within India. However, for international shipping inquiries, please contact us at support@decorhub.in, and we will do our best to assist you.

6. How do I track my order?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your shipment.

7. Are my personal details safe with you?

Yes, we take your privacy and data security seriously. We use industry-standard security measures to protect your personal information. For more details, please read our Privacy Policy.

8. What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer support team at support@decorhub.in immediately. We will guide you through the return or replacement process.

9. How do I contact customer support?

You can reach our customer support team by emailing support@decorhub.in. We aim to respond to all inquiries within 24 hours during regular business hours.

10. Can I change or cancel my order after it's been placed?

If you wish to make changes or cancel your order, please contact us as soon as possible. If your order has already been shipped, it will be treated as a return, and our return policy will apply.

11. Do you have a physical store I can visit?

Currently, we operate as an e-commerce store, and we do not have physical retail locations. You can explore and purchase our products on our website.

We hope these FAQs help address your questions. If you need further assistance or have any specific inquiries, please don't hesitate to contact us. Your satisfaction is our priority, and we are here to assist you in any way we can.